Eagle Security Systems Ltd is committed to protecting the privacy of our users. This Privacy Policy outlines the types of personal information we collect, how it is used, and the choices you have regarding your data.
The type of personal information we collect.
We currently collect and process the following information:
- Personal Information: We may collect personal information, such as names, email addresses, and contact details including addresses and where relevant bank account details when voluntarily provided by our customers.
We also receive personal information indirectly, from the following sources in the following scenarios:
Social Media, Website traffic.
- Usage Information: We collect non-personal information, including IP addresses, browser details, and device information for analytics purposes.
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We use collected information for:
- Providing and improving our services
- Personalizing customer experience
- Communicating with customers, clients and suppliers
- Analysing website usage and trends
- Allow to carry out effective maintenance and work scheduling.
- Processing payment request from customers and suppliers.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting – Eagle Security Systems on 01159 441234 or admin@eaglesecuritysystems.co.uk
(b) We have a contractual obligation.
How we store your personal information
Your information is securely stored.
We keep digital data for contractual purposes stored on a secure and encrypted cloud and within our company server for 2 years after the end of contact. We will then dispose your information by secure deletion for both cloud and server.
We keep physical data stored within our secured building for a period of 2 years after the end of any contract. Any documentation would be disposed of by shredding.
Use of Information:
Sharing Information: We do not sell, trade, or transfer your personal information to third parties.
Security: We take reasonable measures to protect your information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
Cookies: We use cookies to enhance user experience. Users may choose to set their web browsers to refuse cookies or to alert when cookies are being sent.
Your Choices: Users can opt out of receiving communications from us. You may also access, update, or delete your personal information by contacting us directly.
Changes to this Privacy Policy: We reserve the right to update this Privacy Policy periodically. Users are encouraged to check this page for any changes.
Contact Us: If you have questions about this Privacy Policy, please contact us at Eagle Security Systems Ltd, Galtee House, 1 Heanor Road, Ilkeston, Derbyshire, DE7 8DY or mailto:admin@eaglesecuritysystems.co.uk
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Eagle Security Systems, Galtee House, 1 Heanor Road, Ilkeston, Derbyshire, DE7 8DY – 01159 441234 or admin@eaglesecuritysystems.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Eagle Security Systems, Galtee House, 1 Heanor Road, Ilkeston, Derbyshire, DE7 8DY – 01159 441234 or admin@eaglesecuritysystems.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
